Frequently Asked Questions
Everything you need to know before hitting the slopes or the trails.
How do I determine the correct ski or bike size for my height?
We provide detailed sizing charts on every product page. For skis, we recommend a length that reaches between your chin and the top of your head. For bikes, frame size is based on your inseam and total height. If you are between sizes, our expert staff is available via chat to help you choose.
Do you offer professional assembly for bikes purchased online?
Yes, all bikes shipped from Suburban Ski and Bike undergo a pre-delivery inspection by certified mechanics. Some minor assembly, such as attaching pedals and straightening handlebars, is required upon arrival. We include a basic tool kit and instructions with every bike order.
What is your return policy for seasonal gear?
We offer a 30-day return window for all unused gear in its original packaging. Please note that for safety reasons, mounted ski bindings and used helmets cannot be returned. Return shipping labels are provided for a flat fee of $15.
How long does shipping take for oversized items?
Standard gear usually ships within 2-3 business days. Oversized items like bikes and roof racks are shipped via specialized freight carriers and typically arrive within 5-10 business days depending on your location.
Do you provide tuning and maintenance services?
Absolutely. While we sell gear online, our physical workshop offers full-service ski waxing, edge sharpening, and comprehensive bike tune-ups. You can book a service appointment through our website or visit our flagship store.
Are your products covered by a manufacturer warranty?
Yes, all products sold by Suburban Ski and Bike are authentic and covered by the full manufacturer's warranty. We are an authorized dealer for all brands we carry and will assist you in processing any warranty claims should an issue arise.