Returns & Exchanges

At Suburban Ski and Bike, we want you to be fully satisfied with your gear; if your purchase doesn't meet your expectations, you can return unused items within 30 days for a full refund or exchange.

1

Verify Condition

Ensure all items are in their original, unused condition with tags attached and original packaging intact to qualify for a return.

2

Initiate Request

Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

3

Package and Ship

Securely pack your gear and include a copy of your receipt, then use the provided prepaid shipping label or your preferred carrier to send it back to our warehouse.

4

Processing and Refund

Once our technicians inspect the equipment, we will process your refund or ship your exchange item within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing